HOW YOU DOIN!
The Boss Arena Wants to Know:
How You Doin'?
Global Spectrum, operators of The Bradford R. Boss Arena, has initiated a company-wide Customer Service Program that we call “How You Doin’?”. Our catch phrase encourages all of our employees to engage in conversation with customers to not only assist them and make their experience more enjoyable, but for the company to gauge its performance.
We truly believe in providing the best experience possible for our guests coming to the event as well as the promoter who produces it. Our “How You Doin’?” program has proven to be a valuable part of our success in managing facilities.
"Our new approach begins with a simple question, 'How You Doin',' but it's more than that. It's going above and beyond and treating our customers the way they want to be treated. It's all about giving our customers the ultimate sports and entertainment experience. It's also a way of measuring how we are performing as a company," Comcast-Spectacor Ventures President and Global Spectrum Chairman Peter Luukko said.
"Every one of our customers are our Most Valuable Players in our business," added Luukko. "We will do whatever it takes to make our guests have the best possible experience each and every time they come to our facilities or come in contact with our employees."
This customer service philosophy encourages all employees to go the extra mile when helping all customers. Our job is to make your experience at The Bradford R. Boss Arena the best it can be.
Top Ten How You Doin'? Customer Service Principals
1. Customer First
2. Golden Rule
4. Think “YES”
5. Be Professional
6. Positive Attitude
7. 24-Hour Rule
8. Everybody Sells
10. Do It Now
Want To Tell Us How We Are Doin?
Did you enjoy an event? Did someone go out of their way to assist you during your time at the Boss IceArena? Is there anything you would like to see here that we do not have? Let us know!
Send your comments, suggestions, complaints and compliments to us HERE. We love to hear from YOU!